Reviewed by
Jessica Simpson
on
October 29, 2011
We had our wedding on June 25 and still have not received our product.
It took 3 months to receive our engagement photos and it's been over 4 months and we still do not have our wedding photos. KH photography told us that it would be one to two weeks to receive the photos and his site says that it'll be 4 weeks maximum. We're now going on 17 weeks with no product.
On Aug 27, two months after the wedding, after many emails, phone calls etc. We received two dvd's without the promised case and with corrupted files.
On Oct 19, a selection of the photos were posted on his site as promised but 13 weeks past the date promised.
It's now Oct 29 and we still have not received the promised dvd's without the corrupted files and proper case.
We've been more than patient throughout this situation but it looks like we'll have to go through the BBB or small claims to receive our product. Looking at his BBB claim history, he's already had two complaints in Oct 2011, so we're not the only ones having this issue.
We have not been offered any sort of compensation ie. free prints, partial refund, photo album etc. for our issues.
We'll continue to update this review and hopefully KH Photography will make it right because he continues to claim that our situation is unique, despite two other claims being processed through the BBB this month alone.